http://techspotlight.today.com/2009/02/23/poor-warranty-service-from-viewsonic/ Technology For The Masses Wed, 30 Dec 2009 19:52:29 +0000 http://www.today.com/version-2.3.1 http://techspotlight.today.com/2009/02/23/poor-warranty-service-from-viewsonic/#comment-12275 CSRTED Wed, 08 Jul 2009 12:13:43 +0000 http://techspotlight.today.com/2009/02/23/poor-warranty-service-from-viewsonic/#comment-12275 Unfortunately, this seems to be the standard experience with Viewsonic warranty repairs now-a-days. I own a computer repair shop and have sold hundreds of Viewsonic monitors. In the last six months I have had to send several back for warranty repair. It always takes over a month, they frequently have to send a refurbished replacement, and many times the refurbished replacement is not even the same model as the original. They almost never respond to email or letters. It has gotten to the point hat I will never sell another Viewsonic monitor out of my business. My customers expect better service than what Viewsonic delivers. Unfortunately, this seems to be the standard experience with Viewsonic warranty repairs now-a-days. I own a computer repair shop and have sold hundreds of Viewsonic monitors. In the last six months I have had to send several back for warranty repair. It always takes over a month, they frequently have to send a refurbished replacement, and many times the refurbished replacement is not even the same model as the original. They almost never respond to email or letters. It has gotten to the point hat I will never sell another Viewsonic monitor out of my business. My customers expect better service than what Viewsonic delivers.

]]> http://techspotlight.today.com/2009/02/23/poor-warranty-service-from-viewsonic/#comment-7801 mpaulin Mon, 23 Feb 2009 13:27:17 +0000 http://techspotlight.today.com/2009/02/23/poor-warranty-service-from-viewsonic/#comment-7801 Too bad - poor customer service can ruin a company. I had a similar experience with an HP computer. After months of trying to resolve the issue, and it not being resolved (parts kept failing on the machine), I turned the matter over to my credit card company - they refunded my purchase price, plus interest, sent me a shipping container and had me ship it to them - they resolved the issue and closed the case, I got my money back and bought another PC. HP quality has gotten better. Too bad - poor customer service can ruin a company. I had a similar experience with an HP computer. After months of trying to resolve the issue, and it not being resolved (parts kept failing on the machine), I turned the matter over to my credit card company - they refunded my purchase price, plus interest, sent me a shipping container and had me ship it to them - they resolved the issue and closed the case, I got my money back and bought another PC. HP quality has gotten better.

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